Privacy | Rainbow Money

Welcome to Rainbow Money, operated by Rainbow Money Pvt. Ltd. and its affiliates (“Rainbow Money,” “we,” “our,” or “us”). This Privacy Policy (“Policy”) explains how we collect, use, and protect your information when you use our services or visit our website, www.rainbowmoney.in. By accessing or using Rainbow Money, you agree to the terms outlined in this Policy. If you disagree with any part of this Policy, please do not use our services or access our website.

Personal Information Collection

a. Information You Voluntarily Provide

We may collect various personal information when you voluntarily provide it, including your name, contact details, financial information, identification documents, and other relevant data necessary to provide our financial services. This information is used to facilitate transactions, prevent fraud, and comply with regulatory requirements.

b. Information We Automatically Collect

When you interact with our website, we may automatically collect certain information, including your IP address, browser type, operating system, and other browsing details. This information is used to analyze trends, administer the site, track user movements, and gather demographic information for aggregate use.

c. Use of Cookies and Similar Technologies

Rainbow Money uses cookies and similar technologies to enhance your user experience. These technologies allow us to remember your preferences, customize content, and provide you with a more personalized experience. By using our website, you consent to the use of cookies and similar technologies.

Protection of Personal Information

We take the security of your personal information seriously and implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, we cannot guarantee its absolute security.

Use of Personal Information

We recognise and acknowledge the value and importance of the protection of your Personal Information and ensure that the same will be used for the intended purpose(s).

By virtue of this Privacy Policy, we will collect/receive/share/process/use/store your Personal Information in accordance with applicable laws to provide you with the services, enhance the user experience, manage our relationship with You, build user insights, analyse data for the introduction of new services and features, and as may be required to comply with any regulatory requirements and contractual obligations, which may inter alia include:

To provide effective services.
To resolve any customer support related issues.
To operate and improve the platform.
To perform research and analysis for our understanding, information, analysis, services and technologies in order to provide all users improved quality of care; and ensuring that the content and advertising displayed are customized to your interests and preferences.
To contact you via Phone, WhatsApp, SMS or email for appointments, technical issues, payment reminders, obtaining feedback and other security announcements.
To send promotional and marketing emails from us or any of our channel partners via WhatsApp, SMS, email or third-party communication services such as Instagram, Facebook etc.
To advertise products and services of Rainbow Money and third parties.
To transfer information about you, if we are merged with another company.
To share with our business partners for provision of specific services you have ordered so as to enable them to provide effective services to you.
To administer or otherwise carry out our obligations in relation to any agreement you have with Us.
For purposes of KYC verification.
To build your profile/user account on the platform.
To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of our agreement with You or as otherwise required by law. (collectively referred to as “Purpose(s)”).

Sharing of Information

We may share your information with our affiliates, service providers, and business partners for various purposes, including customer support, marketing, and analytics. We may also disclose your information to comply with legal requirements, enforce our policies, or protect our rights and property.

Third-Party Links

Our website may contain links to third-party sites or services that are not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

Data Collection:

We may collect the following information: Name and Contact Details. We may collect personal information directly from you, such as your name, email address, contact details, or other identifiers, when you register an account, make a purchase, or interact with certain features of the application. Your personal information is used to provide you with access to the application's features and functionalities, personalize your experience, and communicate with you about your account or transactions.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

You have the right to control and manage your personal information within the application. You can update your account details, manage your communication preferences, or exercise your rights under applicable data protection laws. You can also choose to delete your account or request the deletion of certain personal information by contacting us through the provided channels or there is an option in app settings page.

Collection/Use of Image Data

When you grant permission, our application may access your device's camera or photo gallery to enable features that involve capturing, uploading.

The images you upload or capture within our application may be used for document verification in Video KYC by the application. We do not share your image data with third parties unless required by law or necessary to provide the services you have requested.

Use of Location Data

We access your location to verifying your identity and granting access to the application's features and functionalities.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over such third-party websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

If you believe that any of your information with us is incorrect or incomplete, please email us as soon as possible at hello@rainbowmoney.in We will promptly correct any information found to be incorrect.

Security Certificates

We fully recognize and understand the security implications of being a service provider with whom people trust their money. There are many safeguards we adopt in this regard some of these are technical, and some are structural. When it comes to data security, our goal is to ensure that: Your data is stored safely and securely passwords are one-way encrypted before being stored in the database for high security. All communication with you, or with mutual fund companies and other service providers are encrypted using the highest standards. Your data is not shared with anyone, unless you have explicitly requested us to do so to fulfil a transaction request. To ensure that we achieve these goals, we have a variety of certifications/trust verifications in place for our firm, both from technical and legal/operational perspectives.

All our communications are encrypted by 256-bit encryption, and our data is hosted with top-tier hosting service providers. Also, our data is continuously backed up to ensure continuity of operations.

Data Storage and Retention

Rainbow Money may keep records of communications, including phone calls received and made for making enquiries, orders, feedback or other purposes for rendering services effectively and efficiently. Rainbow Money will be the exclusive owner of such data and records. However, all records are regarded as confidential. Therefore, will not be divulged to any third party, unless required by law. We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy. Once the purpose is fulfilled or as required by applicable laws, we will securely delete or anonymize your personal data.

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through hello@rainbowmoney.in. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Rainbow Money has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, Rainbow Money may, at its sole discretion, discontinue the provision of the services to you. There may be circumstances where Rainbow Money will not correct, delete or update your Personal Information, including (a) where the Personal Information is opinion data that is kept solely for evaluative purpose; and (b) the Personal Information is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.

Policy Updates

We reserve the right to update (change, modify, add and/or delete) the terms of this Privacy Policy from time to time, at our sole discretion, to reflect company initiatives, changes in the law or technology or changes in our practices regarding the collection and use of Personal Information.

When we update our Privacy Policy, we will intimate you of the amendments on your email address registered with us or on the platform. If you do not agree to the amendments, please do not use the platform or services any further. By continuing to use the platform, you will be deemed to have consented to the latest version of the Privacy Policy.

Limitation of Liability

Rainbow Money and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services. By using our services, you agree to indemnify and hold us harmless from any claims or demands arising from your use of our services.

Governing Law and Jurisdiction

This Policy is governed by the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in Patna, Bihar, India.

If you have any questions, concerns, or suggestions regarding this Policy or our privacy practices, please contact us at hello@rainbowmoney.in. At Rainbow Money, we are committed to protecting your privacy and providing you with a secure and seamless user experience.